Return Policy

Our return policies are based on the product manufacturer's/distributor's return policy as described in the following paragraphs.

1. Returns for Dream On Me or Mia Moda Products

The following conditions apply for all return items:

1. must be unused.
2. must be returned within 14 days of purchase and is in good condition. 

If the above first condition is met, proceed as follows to ensure the second condition is met:

• Contact Dream on Me customer service (732-748-7133) to have a RMA numberissued.
• Ensure that the item is securely packed in the original packaging with all paperwork and accessories included.
• Return item: RMA number must be written on the return label (Any products returned without a RMA number will not be processed and no credit will be issued).

We will issue a credit provided that all conditions above have been met. If it is found that the above conditions have not been met or items are missing, we will be unable to issue a credit.

1.1 Damaged in Transit

If an item is received damaged, the retailer must file a complaint with the shipping company. Upon resolution of the complaint, Dream on Me customer service must be contacted and notified of the resolution. If the item needs to be returned to Dream on Me, it will be returned at the retailer’s expense. Before the item can be returned a RMA number must be issued. The RMA number must be written on the return label. Any products returned without a RMA number will not be processed.

1.2 Damaged Product

In the case of damages Dream on Me customer service must be contacted immediately to have the issue resolved. If the issue is not able to be resolved and the product needs to be returned a photo of the damaged item must be received before a RMA number will be issued. Any items returned without a RMA number will not be processed. The RMA number must be written on the shipping label.  Once Dream on Me has received the damaged product and has inspected it, the product will either be fixed and shipped back to the consumer or a replacement item will be shipped to the consumer.

1.3 Cancellations

An order can only be cancelled if the item has not been shipped.

2. Returns for Dorel Juvenile Group: Safety 1st, Cosco Juvenile, Eddie Bauer and Disney Products

2.1 Guidelines for Return Authorization: Authorized vs. Non-Authorized

• Product with obvious manufacturing defect
• New product with missing parts
• Warranty product (Reference Warranty Agreement Limitations)
• Damaged product due to freight/handling (Prepaid shipments ONLY)
• Product associated with possible injury (Product must be available for return)
• Recall Product
• Over Shipped Product (any quantity above original order quantity)
• Incorrect Shipped Product (product not on original order)

• Product MUST be available for inspection.
• Customer MUST provide detailed explanation of defective product for claim greater than $500.00 or has a unit qty of 25 or more.
• Claim MUST include the following information; model#, quantity, complete address, phone# and fax#.
• Claim MUST provide reference number, example: DOC#, RTV#, Claim#, VCB#, SO#, INV# or PO#.
• Customer Remorse allowed with freight paid by customer to return

• Damaged product due to freight/handling (Collect shipments ONLY)
• Un-Authorized product discontinued by the customer (Requires Authorization by Sales Representative)
• Un-Authorized overstocked product (Requires Authorization by Sales Representative)
• Expired Warranty product (Reference Warranty Agreement)

2.2 Terms & Conditions: Safety 1st, Cosco Juvenile, Eddie Bauer, Disney

2.3 Order Acceptance

We reserve the right, at our sole discretion, to refuse or cancel any purchase order regardless of reason. Please be aware that you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped.

Some situations that could result in a refused purchase order include inventory limitations, inaccuracies or errors in product or pricing information, or problems identified by our credit department.

We will contact you if all or any portion of your purchase order is refused or cancelled or if additional information is required to accept to your order.

We do our best to process within 24-hours after it is received. However, we do not guarantee this service. In peak seasons, it may take up to 48-hours to process your order. Orders placed Friday, Saturday or Sunday will probably ship the following Monday or the next business day if there is a holiday. All orders must be placed with accompanied purchase order. A purchase order form is included for those accounts that cannot generate an automated purchase order.

Our warehouse will not accept any return that does not have a pre-approved Return Authorization (RA) number on the outside of the package.

Customer Service:                  (800) 909-7133 ext. 4443

Customer Service Fax:           (812) 372-0911


2.4 RETURN AUTHORIZATION REQUEST
Dorel Juvenile Group
2525 State Street
Columbus, IN  47201
Phone #:  800-323-6568 ext 4566
Fax # 812-314-4442
Attn: Anita Mathis

Date
Store Name
Contact Person
Phone #
Fax #
Invoice #
Sales Order #
RA #
Ref #

		Item #	Unit Cost	QTY	Total Cost
DE1:	Defective
RO1	Recalled Item
R21	Rec'd Damaged
R03	Store Closed
R04	Wrong Pack Out
R05	Store Moved
R06	Wrong Item Shipped
R07	Discontinued Item
R10	Refused Shipment
R20	Return Other
R23	Did Not Order